Privacy Policy

This Privacy Policy explains what information we collect when you visit our site or place an order, how we use it, and the choices you have.

Information we collect

• Order details — name, shipping address, email, phone (if provided), and payment confirmation from our checkout provider. We do not store full card numbers.
• Personalization content — photos and details (such as baby’s name and birth date) you submit so we can create your portrait.
• Site usage — basic analytics like pages visited, device type, and referring source, used to improve the site.

How we use it

• To create, fulfill, and ship your order.
• To send order confirmations, shipping updates, and customer service replies.
• To improve our products, designs, and site experience.
• To send occasional marketing emails — only if you opt in. You can unsubscribe at any time.

Who we share it with

We share the minimum information required with trusted partners that help us run the business, such as our payment processor, print-on-demand and shipping partners, email provider, and analytics tools. We do not sell your personal information.

Photos you upload

Photos you submit are used solely to create your portrait. We may keep a copy of the finished artwork for our portfolio in anonymized form. If you’d prefer your artwork not be displayed, just email us.

Your rights

You can request a copy of the personal data we hold about you, ask us to correct it, or request deletion (subject to legal and accounting requirements). Email hello@fernandfirst.com and we’ll take care of it.

Cookies

We use a small number of cookies for essential site functionality (such as your cart) and for basic analytics. You can clear or block cookies through your browser settings.

Children

Our site is intended for adults. We do not knowingly collect personal information from anyone under 16.

Contact

Privacy questions? Email hello@fernandfirst.com.